Store FAQ

Privacy Notice:

Our privacy policy is really simple. We hate having our information traded, sold, given, bartered, negotiated, emailed or otherwise exchanged. Therefore, your info is safe, we only use it for your order. Otherwise it is never given to anyone else for any reason! If you have any questions about this Privacy Statement or concerns about the way we process your Personal Data, please contact us. We may occasionally modify this privacy statement. All such changes will be reflected on this web page.

Shipping:

The cost of shipping is a flat rate of $6.00. We will do our best to ensure the most cost effective way of shipping. If shipping costs are more than listed, you will be contacted with your options. We will ship to any address in the USA, usually by USPS. Most orders ship with-in 2 business days.

Pick-up:

If you are a current class student you have the option to pick up your items when you are at Narnia for class. This is only an option if you are currently enrolled in class. You must include your class day and time in the Special Instructions field during your checkout.

Returns:

We will gladly accepts returns for 30 days after the purchase. The item must be is in it's original packaging and in re-sellable condition. We can not reimburse shipping charges.

Defects:

Defective items can be exchanged with-in 30 days of purchase.

Contact Us:

You can reach us via email at store@narniapets.com.

Mailing Address:

10143 Clow Creek Road
Unit A
Plainfield, Il 60585
USA

Phone: 630.904.0895
Fax: 630.904.7987